FAQs
Our question center you will find frequently asked general questions about medicross, if you do not find a satisfactory answer please ask us a question.
Common Questions
What should I do in case of a medical emergency?
f you are experiencing a medical emergency, please call 911 or go to the nearest emergency room. Our emergency department is available 24/7.
Are there any restrictions on visitors during COVID-19?
Yes, we currently have visitor restrictions in place to ensure the safety of our patients and staff. Please check our COVID-19 updates page for the latest information.
How can I pay my hospital bill?
You can pay your bill online through our patient portal, by phone, or by mail. For assistance, please contact our billing department.
How do I know if I need to go to the emergency room?
If you are experiencing severe symptoms such as chest pain, difficulty breathing, uncontrollable bleeding, or any other life-threatening condition, you should seek emergency care immediately.
Services Questions
How is my medical information protected?
We take patient privacy seriously and adhere to HIPAA regulations. Your medical information is kept confidential and is only shared with authorized personnel involved in your care.
Are there any restrictions on visitors?
Yes, we have specific policies in place to ensure the safety and privacy of our patients. Visitors may be limited in number and hours, especially in critical care areas. Please check with the nursing staff for details.
Does the hospital offer language services?
Yes, we provide translation services for patients who need assistance in languages other than English. Please inform the staff at the time of your admission
Are there support services available for patients and families?
Yes, we offer various support services, including social work, chaplaincy, and patient advocacy. Our staff can help connect you with the appropriate resources to meet your needs.
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